Key Performance Indicators
Energy generation
Supply
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Growing in own electricity production

Realising a sustainable energy supply from infinite sources takes time. We are making very good progress, but in the meantime we must supply electricity. Eneco has made a conscious choice for gas as the transition fuel, as it is the cleanest fossil fuel.
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At the end of 2011, Eneco took the cleanest gas-fuelled power plant into use together with Dong Energy. This Enecogen power plant is very clean due to the high efficiency rate of over 59%. This means that of one unit of gas 59% can be converted into electricity. A traditional power plant achieves a maximum efficiency rate of 40%. In addition, we capture 80% of the hazardous NOX emissions. The Enecogen power plant has a capacity of over 870 MW. Eneco will make use of this power plant at times when there is less wind or when demand is very high.
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Growing in sustainable wind energy

Eneco has a few dozen wind parks; in combination with the supply contracts that we have with wind parks owned by third parties, we have more than 90 MW wind capacity at our disposal.
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In 2011, six onshore wind parks were taken into use, with a total wind capacity of 62.1 MW. One of these wind parks is the Belgian wind park Puurs. The contracting party, Peleman Industries, invested in this wind park because the company wished to operate completely on sustainable electricity. The wind park Puurs consists of two 150 meter tall wind turbines (the height of the tip of the blades) of each 2.3 MW, which together can produce enough electricity for 2,600 families. At an average wind force, the capacity is sufficient to supply the company with electricity. During periods where there is little or no wind, the company turns to Eneco for electricity.
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Energy generation
Energy generation
Supply
Solutions
Infrastructures
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Growing in green electricity

Since the beginning of 2011, all our retail and small business customers are automatically supplied with green electricity. We now only purchase green electricity or produce green electricity ourselves for these customers. The number of green electricity customers has more than doubled as a result of this measure.
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Customers were not required to take any action to receive green electricity. They also did not have to pay extra. In 2011, we introduced the product Hollandse Wind (Dutch Wind) in order to increase the awareness of the importance of sustainable energy. With this product, we make it clear that there is a relationship between the price of electricity and the wind force. Customers with Hollandse Wind receive a wind-force discount if the wind force is higher than average in that year.
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Growing in Belgium

In Belgium, Eneco only produces electricity from smart, sustainable resources such as solar energy, wind energy or bio-energy. In August, we actively entered the retail market with our green, sharply priced offer of electricity and gas. We launched our campaign during the Eneco Cycle Tour in August.
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In Belgium, we won a group energy procurement contract of private households via an online auction. With the system of group energy procurement contracts, political parties, social services, sport clubs and online communities invite their members to purchase energy together. We offered the best option at a considerable discount to the regular market price. Over 8000 families signed up for the group contract. A nice success with which the customer base in Belgium grew within four months already to far above 30,000.
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Growing in customer base

Eneco is growing in spite of unfavourable market developments. We are able to attract new customers and retain existing customers. Market surveys show that customers view Eneco as the most sustainable energy company in the Netherlands.
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The number of retail customers of Eneco in the Netherlands and Belgium grew by 20% in 2011. We acquired Oxxio halfway through 2011 and we entered the retail market in Belgium in August. Both undertakings turned out to be valuable additions to our customer base that continued to grow as a result. The organic growth of the Eneco brand in the Netherlands continued during the whole year.
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Growing with Oxxio

We acquired Oxxio in June 2011. This acquisition is in line with our sustainable strategy. The organisation Oxxio and the brand fit in well with Eneco. Oxxio only supplies sustainable electricity and gas to its 426,000 customers. With this acquisition, we have realised a further growth of our sustainable supply activities.
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The Oxxio brand will continue to exist. We target both the retail market and the SME and large commercial market. Oxxio's customers can continue to count on innovative solutions such as smart meters and sharp rates for sustainable electricity and gas.
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Supply
Energy generation
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Solutions
Infrastructures
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Growing in a new role

Our role as an energy company is changing. We are increasingly becoming advisers and intermediaries. We support customers who wish to generate their own energy or exchange energy with their supplier. And we provide advice on energy savings and safe management of energy infrastructures.
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Sustainable, Decentralised, Together is our vision that we propagate and put into practice. In order to be able to do this, we develop innovative solutions. We install these solutions and we provide for the maintenance of these solutions. To this end, Eneco enters into collaborations with customers and market parties.
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Growing in stature

Our independent energy consultancy agency Ecofys has developed into a prominent and leading expert in the market for sustainable energy solutions. Ecofys provides support to public and private clients worldwide to help increase sustainability.
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Energy savings, sustainable energy solutions and climate policy are the topics which Ecofys has in-depth knowledge and expertise of. Based on this expertise, Ecofys develops smart, effective and practical sustainable solutions. In addition, the company makes its expertise available to the general public via publications such as The Energy Report, which was published in the beginning of 2011.
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Solutions
Energy generation
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Solutions
Infrastructures
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Growing in working safely

Safety is a top priority at Eneco. The safety of our employees and the environment is a central focal point when work is carried out on the energy networks and in our new production facilities. Our performance with regard to safety improves every year. We continue to work on reducing the number of accidents resulting in absence from work to nil.
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The construction work on the gas storage facility in Epe, Germany, was carried out without any incidents. Direct and sharp supervision and strict rules worked well. As a result, the construction work was never interrupted and the project was completed well on time. We have learned from this experience and we apply the same strict safety measures for new projects.
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Growing in smart networks

Our electricity networks are becoming smarter and smarter. Smart networks help us to limit the inconvenience for customers in the event of interruptions. However, they are also necessary for the energy supply in the future where sustainable applications will play an increasingly larger role.
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In Rotterdam, a test is being carried out with a 'self-repairing network'. With special equipment in the network, our network manager Stedin can determine the location of a failure very accurately. We can turn on the electricity again at a distance, without servicemen having to be at the location. As a result, the length of a power failure is considerably shorter, only a few minutes. Consequently, the number of customers who are inconvenienced by an interruption of the electricity supply is also strongly reduced.
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Growing in expertise

In the Joulz company training institute KEI (Knowledge and Experience Institute), students learn a trade in an environment that corresponds with the day-tot-day practice. People with expertise in a different field are retrained in a condensed training programme as gas and electricity technicians. We organised around 10,000 courses in 2011.
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Over 100 employees succeeded in obtaining a trade diploma at a secondary vocational education level in the course year 2010-2011. Over 200 students registered for a qualification in the distribution field gas and electricity. Experienced employees can translate the competencies that they have acquired into a nationwide acknowledged diploma experience certificate EVC, whether or not via a tailored training programme. We carried out around 120 EVC training programmes in 2011.
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Growing in sustainable, decentralised solutions

Sustainable, Decentralised, Together is not only a vision, we also put this into practice. A good example is the completion of an energy plus newly constructed residence in Aalsmeer. We applied all sorts of smart solutions that result in energy savings and self-sufficiency.
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Energy plus means that the residence itself generates more energy than required due to energy-saving measures. The residents can use the surplus to charge an electric car and an electric boat. Solar panels and a small windmill supply the electricity. A heating and cooling system with a heating pump provides for the heating of water for the bathroom, kitchen and heating system. In order to reduce the energy consumption, polystyrene bricks have been used that provide excellent insulation when filled with cement. The house has triple-paned windows. The house is lighted both internally and externally by LED lighting.
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Growing in sustainable installations

In the retail market, the Eneco Installation companies install the decentralized, safe and sustainable solutions at our customers. A good example of this is the pilot project with solar panels in the summer of 2011. 250 customers could participate in this pilot project. A large solar installation was also constructed on the Museon in The Hague.
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200 solar panels were installed on the roof of the Museon in The Hague in the last quarter of 2011. These solar panels will generate 38,000 KWh of green electricity on an annual basis. This equals the average annual electricity consumption of 11 Dutch households. The electricity from the solar panels, which cover 700 m2 of roof surface, is used completely by the museum itself. The installation of the solar panels on the roof of the Museon is the result of a close cooperation between the Municipality of The Hague, Eneco, the Museon and the Climate Fund Haaglanden. These parties jointly financed this solar project.
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Infrastructures